All packages whether documents, parcels or general cargo should be wrapped, securely packaged and clearly addressed.

Always ensure that old labels are removed so there can be no mistake where the package is going.  The consignment note and labels should be filled in clearly and correctly with full details of the consignee including name, address, post code and telephone number.  If you are despatching to a PO Box address a telephone number is very important so we can guarantee delivery.

Goods that are fragile and sensitive should ideally be securely packaged inside their container, with the aid of polystyrene chips or equivalent to ensure that they are not damaged in transit.  Orbital Despatches will ensure that these goods will be safe enough for transit before departure

Potentially hazardous goods or liquids should be packaged to the requirements of our Customer Services department, as there are strict packaging instructions and restrictions.  Orbital Despatches we ensure that these goods are safe for transit before departure.  If you are unsure of the requirements then please contact our Customer Services department.

Documents or parcels that are small in size should be placed in envelopes no smaller than A4 to ensure that they are not misplaced during transit.  Orbital Despatches will be happy to provide plastic envelopes for such consignments.

If once we receive the parcel back at the depot we find there is a problem with packaging we will endeavor to package the consignment so it is in a safe condition to travel.  If we feel that regardless how we pack the consignment to make it safe there is a possibility of damage we will not despatch it and will contact you the following morning.  On these occasions we will offer you a different mode of transportation or the opportunity to repackage the consignment to ensure safety.  We would rather not send a consignment than to send it and damage it.

If once back at the depot we receive a consignment to which the address is incomplete we will endeavor to obtain the full address.  However, if we can not, we will send the parcel out and contact you the following morning for a complete address or telephone number so we can guarantee the delivery.

If you are despatching consignments of dutiables to anywhere other than the UK or EEC then they must be accompanied with pro-forma invoices. If you have any problems with these, please do not hesitate to contact our Customer Service Department for assistance.